Delete your Lohelo account
Applies to the Lohelo apps for Android and iPhone and to the desktop app.
Cancel your subscription first
Deleting your account does not cancel a subscription bought through Apple, Google or Stripe, and we cannot refund it for you. Cancel it first: iPhone: Settings → your name → Subscriptions. Android: Play Store → Payments and subscriptions → Subscriptions. Bought on the web: write to support@wovero.com. More in Support.
Option 1: in the app
- Open Lohelo and go to Settings → Account.
- Tap Delete account.
- Type
DELETEto confirm. The app signs you out and removes its data from your device.
Option 2: on this page
If you no longer have the app, use the form below.
Delete your account here
Sign in with an email code, then confirm. Use the email address of your Lohelo account. If you signed up with Google or Apple, use the address of that account; with Apple's "Hide My Email" use the app or write to us.
Signed in as . This deletes the account and all its data now and cannot be undone.
You can uninstall the app. If you had a subscription, check that it is cancelled in the store (see above).
What is deleted, and when
Deleting happens at once, when you confirm. From that moment the account cannot sign in or be used again with the same data. We delete:
- your account, sign-in identities (email, Google, Apple) and sessions;
- dictation history, notes, dictionary, settings and writing profile;
- meetings with transcripts, notes, topics, speakers and their audio;
- kept recordings and their text, and your voice profiles;
- feedback with attachments and the related support tasks, and error reports;
- your entries in a team glossary, and the invite for your email address.
What stays for a limited time:
- Encrypted backups of our database: up to about 12 months, then gone. Deleted data is not restored from them, except to recover from an outage. Audio files are not in the backups.
- Invoices and payment records where tax or commercial law requires us to keep them, up to 10 years, and then only for that purpose.
- Daily totals without personal reference (usage counts), 400 days.
- A short record that an account was deleted (without your email address), so old sign-ins stay invalid: up to about 90 days.
Data you hold in the store accounts of Apple, Google or Stripe is theirs to handle; see their privacy policies. Questions? support@wovero.com. Details: Privacy Policy, section 12.