Support

Cancel where you bought it. You keep Lohelo Pro until the end of the period you paid for.

• iPhone: Settings → your name → Subscriptions → Lohelo Pro → Cancel Subscription.
• Android: Play Store → your profile picture → Payments and subscriptions → Subscriptions → Lohelo → Cancel subscription.
• Bought on the web: the billing portal in Settings → Account in the app, or write to us.

Deleting the app or your Lohelo account does not cancel the subscription.

Sign in with the same Lohelo account (same email, or the same Google or Apple sign-in) in the new app, then open Settings → Plan and choose Restore purchases. The store account that paid (Apple ID or Google account) must be signed in on the phone. Still stuck? Write to us with your account email.

In the app: Settings → Account → Delete account. Without the app: lohelo.com/delete-account. Everything we store for your account is deleted at once. Details on what is deleted and when.

Up to 2,000 dictated words per week. Lohelo Pro removes that limit.

Full Access lets the keyboard record your voice and hand it to the Lohelo app, which sends the audio to our server in Germany to turn it into text, and lets it copy and paste. What you type with the keys is not stored by Lohelo and not sent to us. Without Full Access the keys work but dictation does not. Details in the Privacy Policy.

Check your spam folder and that the address is spelled correctly. The code is valid for a few minutes; you can ask for a new one after a short wait. If it still does not arrive, write to us.

Yes. Write to support@wovero.com from your account's email address and we delete all audio we hold of you.